Tagged 'twitter'

Analyzing top social media posting keywords in any industry

Posted by Doug Schumacher on July 31st, 2015 at 7:18 am

Understanding what topics other brands in and around your industry are posting on, and how they perform, can accelerate your understanding of social media content as it pertains to your own brand.
So lets take a look at how you can get informative views of what’s working from several different vantage points. To do this, we’ll look at Zuum’s Subject Analyzer for posts on Facebook, Twitter and Instagram for the retail fashion industry for the following brands: Abercrombie & Fitch, American Eagle Outfitters, Banana Republic, Diesel, Gap, H&M, Levi’s, Lucky Brand, Roots Canada andTommy Bahama,
The first view is the default setings, below. Note the legend on the chart for meanings of size, color and positionings of each of the terms. This is a very broad view, capturing the greatest number of topics.

The above view is interesting, but perhaps a little noisy with so many keywords. So I can adjust the “Minimum average engagement” slider to show only those posts with average engagement and above. Say around .2% engagement, as I’ve done in the chart below. Notice how this removes many of the lower performing terms, making a bigger distinction between keywords performing around average and the absolute top terms.
An example of that is the #styledby hashtag, which is orange in the above chart... Read more

Analysis of social media campaign #obeyyourverse from Sprite

Posted by Doug Schumacher on July 23rd, 2015 at 9:29 am

In reviewing the soft drink category for content trends, I found an interesting campaign from Sprite that’s worth a closer look.
I’ll typically review campaigns for an industry at least monthly, to see what the latest developments are. Keeping a watch for new campaign themes and which themes are the top performers. The process begins with a review of the top subjects for any given time period. Could be a week, month, quarter, or whatever. This time I picked June, reviewing the most used and engaging posting topics for the month in the Subject Explorer chart in Zuum, below. This is for the top soft drink brands.
As hashtags are generally good indicators of campaigns, I’ll typically looks for ones that are both fairly large (indicating volume) and orange or brighter (indicating higher engagement). Below, the #obeyyourverse stands out on both accounts. It’s also an interesting play off Sprite’s overall campaign theme, Obey Your Thirst.

A click on that topic takes us into the Subject Analyzer, below, which gives us a complete breakout of the campaign (in this case, I changed the dates to reflect the duration of the campaign.

While many campaigns peak towards the end of their run, this one has a series... Read more

Which social media networks do yogurt brands post on most?

Posted by Doug Schumacher on July 20th, 2015 at 9:23 am

As we’ve noted with other industries we’ve analyzed, how the brands allocate their posting across the different social media networks gives a good idea of how much they value each network.
Let’s take a look at the yogurt industry for the month of June, in the Global Posts Leaderboard, below.
Looking at the industry average line, you can see that Twitter is the clear leader in this category. Google Plus is a surprising second, given there seems to be less of an understanding of that network’s value. Of course, the Google Plus posting volume average is made up of only two brands, as well, which can certainly skew the results.

So lets look at the leading network, Twitter, and see how each brand is performing there.
Below, we look at the Twitter Leaderboard to see a number of performance metrics for each of the brands active on that network. Chobani not only leads in posting volume, but also has a remarkable engagement rate for their posts. Over three times the industry average in engagements-to-fans ratio
One interesting note is that Chobani’s growth rate is also a clear leader in this category and network. It shows how leading brands are willing to dedicate themselves to a network, and... Read more

Which social media networks do hospitals post on most?

Posted by Doug Schumacher on July 15th, 2015 at 12:05 pm

Where brands posts says a lot about how much they value a given social media channel, and how much effort they’re willing to put into it. With that said, let’s take a look at the global posting leaderboard for children’s hospitals to see which networks they’re putting their time and effort into. Check out the Posts Leaderboard, below.
First, note the average of all these brands in the gray row. Twitter is clearly the network getting the most activity. Facebook is a solid second, and YouTube and Google Plus are both at the lower end of the spectrum, likely due to video being a more complex format to publish in, and Google Plus being a network brands still aren’t clear on the value of.
You can also see that while the posting volume varies from brand to brand, most of them follow the same order of Twitter first and Facebook second.

Posting is an interesting look at the activity, although it’s certainly not the end of the story. A logical next metric would be to see what levels of engagement the brands are getting from their content on each network.
So below are the engagement totals for each brand, by network. These are the total public... Read more

How retail fashion brands run a ‘sale’ on social media

Posted by Doug Schumacher on July 1st, 2015 at 3:00 pm

It can seem like fashion retailers are in constant states of running sales. However, looking at social media analytics, it looks like the brands are a little more selective about when they use that term.
Take a look at the Subject Analyzer chart below, showing the term ‘sale’ used in the first 6 months of this year. In the Posts chart, you can see a total of 81 combined posts on Facebook, Twitter and Instagram. Not that much volume given we’re talking about 10 of the largest retail fashion brands (listed at the bottom of the Engagements By Day chart). The Posting By Day chart shows how these posts occurred on a timeline.

The brand with the heaviest posting volume (and engagements generated, visible in the Engagements By Day chart), is Abercrombie & Fitch. They had two primary sales. One just after the start of the year, and their Summer Sale this June.
The next Subject Analyzer report below looks at just A&F posting for their Summer Sale, in June. Note that this sale alone involved 27 posts. A pretty remarkable amount given the entire industry only posted 81 times about a sale so far this year.
Note the Posting By Day and Engagement By Day charts.... Read more