Tagged 'Strategy'

4 Best Ways for Consumer Electronic Marketers to Score During March Madness

Posted by Jaime Singson on March 20th, 2015 at 1:53 pm

Consumer electronics marketers: March Madness offers you a perfect opportunity to make your own slam dunk with customers by putting dynamic creative to work for you this month.

5 Reasons Your Employees Need to Get a Life

Posted by Laura Schooling on January 20th, 2015 at 10:40 am

When I ask potential new hires what they’re looking for from their next job, I’m amazed when they respond, “work/life balance.” Buzzz—wrong answer.
I want to be inspired by every person I work with, and am not inspired by people who are plotting their escape from the office—before they’ve even accepted a job offer.
I get it. When people are considering a new position, they want to know if they’re expected to show face time for 60 hours or more. But instead of voicing their need for work/life balance, they should be asking, “What are your employees passionate about?” This will not only tell them if people in the organization have time to explore their passions, but it will tell them if the person they’re interviewing with actually encourages it. Having a life outside of work is good for the employee, good for managers, and good for business. Here are five reasons why.
1. It Enhances Their Job Skills
Our desktop support analyst spends his free time building apps, and just won second place in the Onramp 2014 Challenge hackathon! While he’s not an engineer here at Jumpstart, he recently helped develop a tool to automate the content tagging QA process—a clear indication his... Read more

Holiday Retail 2014 – Anytime. Everywhere – Infographic

Posted by Katya Constantine on November 9th, 2014 at 11:51 am

Does Santa use GPS? Is Rudolph an Apple or Samsung fan? Some questions might never be answered. But one things is clear – despite global warming, each year the holiday shopping and advertising season starts earlier and earlier. And its ever-growing presence on our mobile screens and social networks only grows faster and faster.
This year, 42% of retailers began holiday advertising as early as September! With the busiest holiday shopping weeks still to come, what trends will shape the 2014 holiday season? First of all, mobile shopping will continue to grow, making effective mobile targeting and campaigns essential. More customers will use their phone to research products, compare prices in store and make purchases. Additionally, gift ideas and recommendations via social media channels will play a larger role in the consumer decision process. Gift suggestions found on Pinterest, Facebook and other social networks will greatly influence purchase decisions. Learn more about trends for the 2014 holiday season from our infographic below!

It’s Time to Bust Marketing Silos, Get Integrated

Posted by Scott Vaughan on June 23rd, 2014 at 8:47 am

Marketing has clear marching orders to define, discover, engage and delight customers every day, along each step of the buyer’s journey—from prospect to loyal customer. While this has always been a business goal, the impetus is now squarely on marketing chiefs and their teams to make it happen.

Dispelling the Myth about Customer Touchpoints

Posted by Jeannie Walters on May 20th, 2014 at 7:41 am

Creating an inventory of all of the touchpoints within the customer journey helps define a lot of moments, both good and not-so-good. When done thoroughly, a touchpoint inventory can be a great launch pad into your customer experience improvement initiative.

But what exactly IS a customer touchpoint?
According to Wikipedia:
Touchpoint (also touch point, contact point, point of contact) is business jargon for any encounter where customers and business engage to exchange information, provide service, or handle transactions.
Wikipedia is spot on, if you happen to be viewing your customer's journey from within the vacuum of your own organization. And too often, that happens to be the case. Customer touchpoints generally are not well understood or appreciated from the customer’s perspective. And they are definitely not just "business jargon." But they can be meaningless unless the company understands them as a complete inventory and as individual opportunities to improve the customer experience.
Awareness and understanding of  your customers’ current situations, and what drives them toward loyalty or defection, is the essential to delivering a superior customer experience. Understanding the actual touchpoints your customers have with your organization is a basic part of that understanding.
Most companies, when defining their customer touchpoints, list things like:

Direct Mail
Web Sites
In-Store Sales Associates
Welcome Letters/Customer Communications
Customer Service Call... Read more