Tagged 'retail'

The New Normal in Retail – It’s Amazon

Posted by Todd Sherman on April 22nd, 2013 at 3:55 pm

With more than 90% of retail happening in traditional brick and mortar stores, retailers can use Amazon’s strategies to their own advantage.

Top Predictions for Mobile Disruptions for Brick & Mortar Retail in 2013

Posted by Todd Sherman on January 10th, 2013 at 3:48 pm

Point Inside makes its predictions for what the company thinks will happen in 2013 as the worlds of mobile and brick and mortar retail continue to integrate.

Importance of Market Share, Holiday Winners: ATT, Walmart, Kohl's

Posted by David Shim on December 31st, 2012 at 10:49 am

Market share is a largely ignored performance metric for retailers, not because it isn’t valuable, but because it isn’t accessible.  Typically market share metrics are sourced from quarterly reports where data is stale, limiting actionability.
The ability to measure market share in real-time will disrupt the way retailers determine the success of the marketing efforts.  Today, retailers measure performance in various ways including return on ad spend (direct response), and in-store sales (branding, promotional).  By measuring market share, retailers are able to take a macro view on their marketing efforts that expands beyond their brick and mortar walls.
Quantifying performance by market share allows retailers to look at the entire retail ecosystem, versus a siloed approach to marketing.  By using market share as a key metric it allows retailers to optimize to gain share of wallet.  Understanding market share allows marketers to build campaigns to capture the $1.44 spent at competitors for every $1 spent with them.
Placed recently released their 2012 Holiday Retail Insights providing a first glimpse into retail market share, which includes surprising volatility.
Wireless Carrier Retail Stores - Market Share

Verizon and AT&T wrestled for the top position in terms of wireless carrier store visits in the last six weeks of the holiday shopping... Read more

Busiest Holiday Shopping Days in December

Posted by David Shim on December 28th, 2012 at 4:16 pm

Retail metrics during the holiday season are typically focused on aggregations like overall retail sales are down 0.7% year over year, or activity on Black Friday, Super Saturday, or Christmas Eve was above or below last years numbers.  While this macro level of reporting is interesting, it is limiting in terms of competitive insights and actionablity.
Placed recently released its Holiday Shopping Insights providing in-store activity reporting down to the retailer.  As part of this analysis, Placed looked at the busiest days for some of the largest retailers in the US including Walmart, Target, Toys 'R' Us, Macy's, Best Buy, and Kohl's.

This analysis highlights that a single days performance does not make or break a retailer's Christmas.  Rather these insights highlight consumers' retail preferences are variable based on time of year.  For example, Target's busiest day was Christmas Eve, while for Best Buy is was December 22nd.  The ability to look past macro retail trends and dive into retailer level insights enables marketers to react in season to offline behaviors of consumers.
As consumers retail preferences change based on time to Christmas, marketers are able to leverage consumer behaviors to drive incremental sales.  The ebbs and flows in terms of relative in-store visits were... Read more

Generation C: Bolstering Mobile Momentum

Posted by Kamal Kaur on November 29th, 2012 at 11:17 am

Mobile smartphones for today’s consumers are what Swiss Army Knives have long been for outdoorsmen—a multi-functional tool, whose features are used both for utility and for enjoyment. And while the everyday battles of urban survival may seem trivial, smartphone users’ behaviors continue to suggest that mobile applications play a significant role in the day-to-day bustle. From playing the latest trending games and watching hot off-the-press videos, to deep dive comparison-shopping, mobile users engage with and consume content in a number of ways.
Last month, a survey of Generation C mobile users conducted by RadiumOne found new insights into the ways that consumers are responding to and interacting with mobile advertisements.
Research highlights include:

47% of respondents indicated they have clicked on a mobile advertisement
55% have made a purchase on their mobile device in the last 6 months
35% have used mobile payments in-store
55% have used their mobile device to comparison shop at least once per week

Mobile has also reinvigorated the sharing of coupons and offers with family and friends. When asked how frequently these mobile shoppers share coupons, sales, and promotional offers with their direct social networks and family members, just shy... Read more