The work-from-home culture
If culture is king for a superior customer experience, as we say here at 360Connext, it seems working from home is a prime example. It's argued over and debated, given and taken away, loved by some and hated by others.
We run a virtual company. That means the entire team – CEO included – works from wherever we wish using the amazing tools available to us – GoToMeeting, Office 365, Evernote, Box, and even Google Hangouts – to attend meetings, collaborate, and deliver to our clients.
BUT the virtual culture is a critical part of how we hire. Some people just can't be comfortable without the structure and security that come with a brick-and-mortar office. I know many people who simply need a place to report to in the morning. There's certainly nothing wrong with that. But qualifications aside, these people simply can't fit into this culture.
Your own culture is sacred.
This raises questions about a bigger issue. If you're not hiring for your culture, you are inviting issues that create problems for your best employees. While working with corporate clients, I’ve been exposed to the training programs that include titles like “How To Work with Difficult People.” Unfortunately, this means there are... Read more