Tagged 'conversational marketing'

Transactional Messaging: Unlocking Customer Engagement and Revenues

Posted by Kristin Hambelton on June 4th, 2012 at 10:14 am

With new digital marketing channels empowering consumers and heightening expectations more than ever before, brands are now forced to deliver more relevant, consistent and personalized experiences across the entire customer lifecycle. For marketers, this means tearing down silos and orchestrating targeted messages across a growing spectrum of channels including email, direct mail, website, mobile apps, point of sale, call center and social media.

Cross-Channel Campaign Management Comes Full Circle to Help Marketers Create More Remarkable Customer Conversations

Posted by Kristin Hambelton on February 13th, 2012 at 8:11 am

While campaign management solutions have been around for quite some time, they have undergone a significant transformation in recent years. With so many new marketing channels and the exponential growth of digital media adoption, campaign management solutions have expanded to offer cross-channel capabilities that help marketers foster deeper, more sustainable relationships with customers and prospects across all touch points, or what Neolane calls “conversational marketing.”

Buy Them a Drink First…

Posted by Kristin Hambelton on September 2nd, 2011 at 12:12 pm

Buy them a drink first…
Here’s a stat…. According to B2B Magazine, more than 23% of B2B buyers are discussing products and services with their peers via social media.  In fact, online recommendations are increasingly one of the most effective methods for getting new customers and leads. And, you are more likely to look at a product or service that someone has recommended to you.
I recently had the pleasure of moderating an online roundtable discussion entitled Social Media and Social Marketing Across the Funnel. I gathered together a few of the industry’s best— Carlos Hidalgo from The Annuitas Group, Kathleen Schaub of TrellisOne, and Mathieu Hannouz of Neolane— to talk about social media and the overall  importance of integrating it into B2B marketing efforts. 
We looked at:

What is the difference between social media and social marketing?
Why is social media and social marketing so critical for B2B organizations?
What are the key considerations for using social media and social marketing at various stages within the funnel?
What’s working today for B2B organizations using social media?

In this lively session, we uncovered that many companies’ social marketing efforts continue to be disjointed and lack integration into broader sales and branding campaigns.
One of the key discussion points centered... Read more

Listen Up! The Evolution of Conversational Marketing for the Digital World

Posted by Kristin Hambelton on June 17th, 2011 at 10:50 am

As I was waiting in line at Starbucks the other day, I noticed the woman in front of me pulled out her iPhone to let the cashier scan a coupon code for a discount on her purchase. This is just one of many situations I’ve experienced lately where marketers are leveraging new technologies and digital channels to help companies engage with customers in new and exciting ways.