Today, there is so much valuable data on consumers that leading them through the purchase path should be easier than ever before. Brands can now access more than 25 billion data points per day on consumer behavior – so they can see where customers have been geographically, view their mobile app activity and know where they have checked-in and so forth. But brands still need to better integrate that with data on offline behavior, such as point-of-sale and desktop behaviors, like social media interactions so they have a more complete picture of their consumers.
I recently joined a new e-commerce network. It's a fairly challenging marketing experience, as it lacks the budget and brand authority that normally acts as a good crutch to get specific influencers to take you seriously. Without having those shortcuts, you're forced to be more creative, and really demonstrate the value you can bring to the table.
Marketing from the ground up like this allows you to build up the image and brand you want from scratch. One way we're doing that is by producing content that is relevant to the communities and individuals in our niche.
For one of our retailers, a crossbow store, we decided to go political. Crossbows are controversial in many states, especially their use in hunting. As a crossbow retailer, our position on this debate is entirely predictable, which means that there is no controversy, and no risk, in taking a stance on it. So, to appeal to pro crossbow influencers and hunters, we produced an article on crossbow advocacy and how to advocate for crossbow hunting, which we shared out on social media, and to a number of advocacy groups. This doesn't instantly make us an important part of the niche, but it's the first step... Read more
Today’s that day. That day in time when hover cars were to ferry us from here to there effortlessly. Despite Elon Musk’s protestations to the contrary, we’re not quite there yet, though that day is clearly coming. While it’s not as interesting as hover cars (but infinitely more practical), mobility has ushered in a “forward to the past” aesthetic for today’s brands-- particularly retailers.