Archive for DJ Francis

7 Ways Content Analysts Help Copywriters (And Save Clients Money)

Posted by DJ Francis on May 13th, 2011 at 9:46 am

Content strategy isn't just about audits or aligning with information architecture. Directly supporting copywriters is a primary goal of content strategy as well. It falls to content analysts to distill insights and create an appropriate plan (based on business objectives, user needs, etc) - a plan that gives your copywriter enough to succeed.
Without content strategy, you create an unjustified delay; your copywriter is forced to research, analyze and strategize before they even start crafting the language that will entice your customers to convert. It's unfair to your copywriter and is poor stewardship of your client's resources.
After all, content strategy at the start of a project makes the creative process run faster and more efficiently, thus saving money for your client. Like information architecture and planning, content strategy work done up front will ensure that the best possible creative is produced...and that the entire project aligns with the given business objectives.
Here are 7 ways your content strategy department can save time and money by effectively preparing copywriters. (Please add additional suggestions in the comments section below.)

Prioritized Messages: Content strategy's main deliverable to copywriters is almost always messaging. It is our job to provide the messages - prioritized by user need, business objective,... Read more

The Budweiser Brand as a Cultural Landmark Through Time

Posted by DJ Francis on December 29th, 2010 at 5:48 pm

I'm reading Bogusky and Windsor’s Baked In and, while frequently meh, the book does sport some wisdom. The crux in my opinion is this:
"[A] brand’s products and marketing not only tell the same story but also have a deep connection to culture and the flexibility to be extraordinary."
This got me thinking about how brands have existed throughout time, active within a culture. Particularly, one of my favorite: Budweiser.

[Disclosure: Budweiser is a client. In 2010, I completed quite a bit of content strategy for their website redesign and even dug around for a few days in their St. Louis archives.]
What can we learn from brands like Budweiser; brands that have been cultural landmarks for over a century? And what can these classic brands portend for the future?
Early Days
From roughly the industrial revolution through, say, the 1950s, brands offered consistency. They communicated to consumers that this product would be the same each and every time; they stressed dependability.
As Budweiser gained in popularity with this new light lager, imitators tried to encroach on their territory. Adolphus Busch fought this infringement – very much protecting his good name against these inferior products.
The Budweiser brand stressed consistency in these early days, but prohibition ended consumers'... Read more

Why Content Strategy? And Why Now?

Posted by DJ Francis on April 29th, 2010 at 12:00 am

Inspiration often comes from strange places.
In Understanding Comics: The Invisible Art, author Scott McCloud examines how we receive different types of information and that process relates directly to design, information architecture, copywriting and content strategy.
"Pictures are received information. We need no formal education to 'get the message.' The message is instantaneous.
Writing is perceived information. It takes time and specialized knowledge to decode the abstract symbols of language." (page 49)

Anyone who's ever sat through a client review will understand this. It's not that images or art are less important; in fact, it's the art that usually solicits "ohhs" and "ahhs" from the clients, right?
McCloud is speaking more about our intrinsic speed of understanding. We get a feeling from a picture right away.
But we need to process words - to piece together abstract ideas. With words, it's incumbent that we create the images ourselves, in our own consciousness; we ponder meaning, ideas and symbols. Anyone who has read Roland Barthes' Mythologies knows that this process ain't easy.
What's This Got To Do With Agency Life?
Comics and literary theory? Why should marketers care?
In the same way that images are understood before words in the human brain, so too has the planning and... Read more

Forget 2010: Ten Marketing Predictions for the Next Decade

Posted by DJ Francis on January 6th, 2010 at 12:00 am

I'm proud of Critical Mass' standard of always seeking the extraordinary. So you can imagine my self-disappointment when I sat down to write another "top 10 predictions for the new year" post...it felt decidedly un-extraordinary.

So, forget about 2010. Let's talk big. REALLY big.

Here are 10 predictions for the next decade. That's right, the whole darn decade.

Sure, it's a little linkbait-y, but this is a fun way to start the new year and could ignite some great conversation. What will happen? And how will you succeed in this new decade?

1) Content Strategy Becomes the New Information Architecture: You've probably heard the saying, "Information architecture is to design what content strategy is to copy." And it's true, except that content strategy lags about 5-10 years behind IA as an agency deliverable. Expect clients to demand content strategy and hence agencies to staff up with folks who understand that the content on a site is as much a science as it is an art.

2) Marketing Sciences Get Sexy: Forget impressions, views, and hits. These dinosaurs are extinct and today's darlings (the all-too-vague visitors and clicks to name two) will likely follow them into the ether. Web metrics will... Read more

Employee Personal Brands

Posted by DJ Francis on September 23rd, 2009 at 12:00 am

As I have been reading the recently released Six Pixels Of Separation by Mitch Joel, I've been struck by the (still newly) awesome power of the personal brand within a corporate structure.
But what is personal branding? And why should your company care?
Wikipedia defines personal branding as the "process [note: not end result] whereby people and their careers are marked as brands…defined as the creation of an asset that pertains to a particular person or individual…leading to an indelible impression that is uniquely distinguishable."
This is just a fancy way to say that who you are and all of the stuff you do can be packaged up into a composite image of sorts – especially online.
The Simple Old Days
Personal brands have largely been troublesome for businesses in the past. Strong personalities or images could draw attention away from the business, itself. Personal missteps could drag down whole companies. And these are just the C-level dangers!
Personal brands below the C-level suite were anathema for business in the past. It was unnecessary fragmentation. It put an individual above the company.
It was, in short, unthinkable.
Back To Mitch Joel And Our Fragmented World
Now, however, we are immersed in fragmentation. We get our news and views from... Read more