Email Opinions Social Media Websites

Why Your Website and Blog Are More Important Than Facebook

Posted by Mark Edwards on May 5th, 2014 at 10:12 am
There's a lot to be covered here, much of which you've seen if you're a brand marketer or someone who likes seeing your personal Facebook updates read by most of your followers.  I'm not going to repeat things that have been posted all over the Interwebz in the last couple of months, you can see some of those stories at the bottom of this post.  But I am going to give you some solutions to a problem you MUST address is you've been using Facebook as one of your prime online outreach methods.Here's the problem.  Facebook is now a public company with lots of shareholders who want a big ROI.  How can they increase revenue?  By charging for things they used to give away.  That means Facebook (and soon Instagram) is decreasing reach on free posts from brands and even personal accounts in hopes you'll pay them to promote your posts and get them seen by lots more people.  Want proof?  Just look at this graph, courtesy of the 4129 Agency.  It clearly shows engagement dropping in a big way between 2012 and 2013, and we're seeing the organic (read: free) engagement continue to nosedive in 2014.

Facebook is throttling engagement in the name of selling advertising, and that's not a good thing for all the brands and small businesses who have started saying "Find Us On Facebook" instead of "Visit Our Website".  Here's why.

There used to be three kinds of online media in the minds of most marketers, Owned (like websites and apps), Earned (like news or blog coverage), and Bought (like search engine or Facebook ads).  Now, I argue there's a FOURTH kind of online media, BORROWED.  That's the media you put your great content on and hope the owners will share it with their users, also known as your customers and prospects.

Many marketers have relied far too heavily on Borrowed Media in the last few years because, well, it was free and lots of people went there.  Facebook, Twitter, Instagram, Pinterest, the list goes on and on.  And now most of those companies have had their IPO's and suddenly realize they need to make money at the hands of the users who have been, rightly or wrongly, taking advantage of the "free ride" for so long.  Facebook is clearly leading the pack in this, making it next to impossible for some posts to be seen without the advertiser coughing up some money.

Let's go back to the chart above and dig deeper into the findings the 4129 Agency published. These are statistics for September, 2013, and most people agree the situation is not getting better, it's getting worse for reach.

  • Organic reach of photos starts to decline after the page gains 10,000 fans
  • Beyond 1 million likes organic reach of photos drops below four percent
  • Organic reach of video posts drops below 4.5 percent after 150,000 fans
  • Status updates have high organic reach. Status updates from pages with 300,000 to half a million fans are seen by 41 percent of the fans
  • Organic reach of links for pages with one million fans or more has organic reach below 3.5 percent
  • The company also found that page engagement does not affect the organic reach of posts on Facebook.

If you were using an agency to give you results like that, you'd fire them in a heartbeat.  But Facebook is doing this to you if you're not paying them to feature your content.  And all the "Find Us On Facebook" mentions in the world mean little if people will hardly ever, maybe NEVER, see your posts once they like you.

So what do you do as a brand, business, or individual?  Concentrate on the media you OWN, like your blog.  Don't completely blow off Facebook and Twitter, but use them to move people to your own media like your website and blog so you can control what they see, give them reasons to come back, and grow a valuable e-mail database of your fans and followers that YOU own, not the highly leveraged companies you're borrowing space from.  You remember your blog, it's either your entire website or part of your website and chances are you haven't updated it in months or longer because you're putting pithy comments and photos on all those networks that aren't letting your fans see them.

Almost everything you have been doing on Facebook can be done on your website.  Updates on your blog, contests, trapping information about your visitors, coupons and deals, and much more.   And it's YOUR real estate, so YOU own the data you gather, YOU decide what you want to know from your visitors, YOU have supreme analytic power to slice it and dice it any way you want, and with a little work, you can turn ALL of that into an effective e-mail database that will speak to your audience directly, know what they do and don't want to hear about, and can be tested a dozen different ways to see what works.  Nothing you can own, earn, buy, or even borrow is more valuable to your brand than a well curated e mail list, and you need to have one to make up for not being able to borrow other people's platforms without paying.

We'll talk about using e mail in excruciating detail in a future blog post, but in the meantime, think of this. Would you rather spend your time posting things to social networks that won't pass them along to your fans or would you rather hire a good Digital Manager or agency and let them grow your website, bring people back to it often, and keep in touch with those people through a coordinated e mail campaign that may be 40 times more effective at making sales than social media posts?

Thinking time is up.  Being taken advantage of time is up.  It's time to reinvest in your website, blog, and e-mail so you can satisfy your current customers and attract new ones.

Enhanced by Zemanta

One Response to “Why Your Website and Blog Are More Important Than Facebook”

  1. I always tell my clients that you own your website and blog, you are just renting your Facebook page. What if something happens and Facebook shuts down your company page? It could and has happened--where would that leave you? And what happens when Facebook is no longer the dominate social network site out there?

Leave a comment