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Display Is Dead! There, I Said It.

2 comments, Latest by Kevin Doohan

Forgive me if this post tapers off somewhere in the middle.  I will most likely be fielding calls from my friends on the publisher side as well as the ad networks.

Remember when people started saying the :30 spot was dead?  That the microsite was dead?  That newspapers were dead?  Actually, newspapers are dead.  I read the Chicago Tribune this morning.  Ouch.  But the :30 spot is still alive and kicking and microsites are plentiful.  So why, do you ask, would I declare the death of digital display ads?  Oh, where to begin...

Reponse rates aren't going to go back up.  Sure, you can work with some of the better BT networks like Yahoo! (through Blue Lithium) and broad reach networks like Valueclick, but how much of a lift will that really give you?  One percent?  Two percent?  Is that enough to make an impact?  Storing data allows for better targeting and the POSSIBILITY, based on a better profile of the user, of an action.  Nothing more.  Maybe you are just looking for eyeballs and argue that this type of buy provides them.  Hold that thought.

Search wins.  So after reading the above paragraph, many people probably cried BS.  That's "bullshit," by the way, not to be confused with some fancy abbreviation for behavioral targeting.  They probably said that BT works wonders for their clients' business.  That might be true - if the clients' business is direct response.  If it is, then search is certainly a growing part of the business.  The biggest differentiator?  User initiation.  People are actively looking for something, not actively closing a pop-up or homepage takeover and cursing while they do it.  If anyone uses the MLB Gamecast on ESPN, you know what I mean.

Old school CMOs.  See, the majority of CMOs out there have limited to zero digital experience.  So when their VP of Marketing, who probably has some experience, walks in and says "we need to go digital," the CMO looks for a bridge to walk across rather than a cliff to jump off.  How does he do that?  He looks for ways to repurpose the stuff he is comfortable with - television spots and integrated partnerships.  So he calls his buddy at NBC who says "Hulu" and off we go.  It's an easier sell because a site like Hulu or even Veoh talks the right language.  Hell, they could probably sell them TRPs if they had to.

If content is king, original content is Napoleon.  If the digital agency is good, they are telling him that pre-rolls are pointless and that viral content is the way to go.  You want eyeballs?  How many pairs are there on YouTube every day?  Not sure?  Ask Burger King.

Burger King invested in a known commodity, Seth MacFarlane, to drive awareness rather than in a massive display campaign.

And this, to me, is the final nail in the proverbial coffin.  We all know media channels are blurring.  There is a point of convergence coming, and coming soon.  Until current CMOs are replaced with people who grew up in digital, old school language is what will make them comfortable.  Try talking about BT, view-throughs and cookies to someone who still wants to go to the commercial shoot, lunches with their ABC rep and has the checkbook for the marketing budget.  So how does this CMO handle convergence?  They move offline strategies online, they measure in impressions and they show their kids the "cool stuff" they did at work that is on YouTube.  Sad, but realistic.

The web is officially a massive publishing and syndication tool.  By the time this digital infusion happens at the CMO level, original content, digital product placement and interactive syndication will have taken over.  Display advertising, as we know it, will be a thing of the past like three martini lunches, third-party e-mail and independently run banks in the U.S.

Get ready to attend the funeral.

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John Gray's headshot

Oct 29, 2008 at 02:32 PM EST

By John Gray

Wow, what a rant. I'll try to compose my thoughts in a little more organized manner, but forgive me if I rant back a little because I'm shocked by this post. First, it's interesting that your first attack against display ads is based on response rates (and I hope you actually don't just mean click rates). I actually agree with you that response rates are going down, but I also know that many agencies aren't buying display ads as a primary source for direct response. Many buy display ads for the impact they have on attitudinal measures like awareness, purchase intention, etc. Incidentally, several advertisers using IAB, ARF, and ESOMAR, backed research have clearly demonstrated display ads effectiveness at doing so. Second, I actually got confused by your second point "search wins.” I agree that search is often the most efficient direct response channel, but I got thrown off by your admission that BT might work wonders for a client that is interested in direct response. Wasn't your first point that, even with BT, display doesn't work? That response rates are only going down? Third, your stereotyping of CMO's is troublesome. I'm sure there are some CMO's that don't know the first thing about digital, but to cast them all as idiots that can't learn or think for themselves doesn't fit with what I've seen and seems borderline inappropriate. Also, aren't you supposed to be leading clients (VPs of Marketing and CMOs) toward the best solutions for them online? So if CMOs don't get it aren't we as agencies partly to blame? And what the heck did this point have to do with the death of display anyway? Fourth, who actually thinks the CMO needs to know about the intricacies of view-throughs, cookies, etc.,? Shouldn't we be talking to the CMO about how to accomplish business, marketing, and communication objectives and not the details of how cookies work? Finally, I agree that content is king. But to say that viral content is the only, or best, way to drive awareness is plain foolish. Again, there is plenty of evidence to the contrary. Not every marketer has the same objectives or target audience as Burger King and not every marketer's audience wants viral content from them. I know blog posts aren't as well thought out or edited like traditional articles, but the angry tone of your rant and the flawed logic that fueled it made some of your more relevant points nearly invisible. I guess one of the best parts of the Web and its interactive nature is we get to have a conversation right? So maybe you can post back and help us understand what you were actually trying to say.

Kevin Doohan's headshot

Nov 04, 2008 at 10:09 PM EST

By Kevin Doohan

attention getting headline and controversial position... but dead wrong. sorry. I appreciate the crystal ball view here but display's demise is greatly exaggerated.

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